Issue / Problem | Tips to try before
contacting Support |
Access
Issues | |
User gets message that the
bedside portal “cannot connect to database” | - Check that the yellow network
cable is plugged into the bedside portal and into the network wall port. - Are other bedsides able
to connect to the database? - If unable to be
recorded on the K2 system, enter the information in the paper progress notes
and/ or partogram, then update the system when functioning - Contact K2MS Support |
Fingerprint
scanner on bedside portal or will not recognise the user | - Check to make sure
fingerprint reader window is clean and the your finger is not too wet or too
dry, if this does not work, then - Attempt to use your
network password, then - Ask a senior member of
staff to re-enrol your fingerprint - Still not
functioning? Contact K2MS Support |
Functional
Issues | |
Potential bugs identified within
the K2 application (not elsewhere identified above) | - Note the patient
details, the workstation/portal number or location, time of event and any
other relevant information - If relevant, note the
workflow leading up to the problem - If information is
unable to be recorded on system , enter information in paper progress notes
and/ or partogram and update when system is functioning - Contact your Clinical Expert and/ or K2MS Support |
Bedside portal and/ or interface
cables (CTG, network, power) damaged or missing | - If unable to record
clinical notes on the K2 system , enter the information in the paper progress notes and/ or partogram, then update
the system when functioning - Contact your Biomedical Engineer |
Clarification on functionality
that currently exists in the system | - Contact your Clinical Expert |
Suggestions
for additions or enhancements to the system | - Contact your Clinical Expert |